Returns, Cancellations & Refund Policy of Maxxkart
Returns comes under a scheme provided by respective sellers under which the option of return & refund is offered to you by the sellers. All products listed under a particular category may not have the same returns policy.
1. Order Cancellations:
- Customers can cancel a complete order before it gets delivered for a full refund + including Shipping fee. For non-prepaid orders no refund is applicable.
- Order will get cancelled either if the customer is not able to receive the orders even after two delivery attempts, or the customer address is incorrect.
- Delivery for all shipments will be an open box delivery. Customers need to check the shipment for any missing products/visible damages at the time of delivery and can refuse to accept and/or reject those items in the order.
2. Returns
The returns policy is divided into two segments:
1. Return Creation, Eligibility:
- Customers can return items/orders within three days nonfood items of the delivery of an order.
- Customers can create only one return request per order. Hence, customers are requested to create the return request pertaining to an order in one request.
- Customers can create a return request by contacting customer support. All the details required by the customer support should be provided for a return request to be created successfully.
- Customers can create a return request for the following reasons:
- Product Quality Unsatisfactory
- Product / Packaging Damaged
- Product nearing expiry
- Expired product delivered
- Wrong Product delivered
- Incorrect quantity delivered
2. Return Pick-up & Scheduling:
- Once the return request has been created, the pick-up for the return items will be scheduled.
- Customers need to ensure that the same items which were ordered are being returned else it might lead to cancellation of the return request.
- If the customer is not able to handover the return items even after two return pick-up attempts, then it might lead to cancellation of the return request.
3. Refund:
- Once the return items have been picked-up then the refund for the items and shipping fee will be processed.
4. Exceptions to this Policy :
This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. Please be aware that we reserve the right to reject the following claims if it does not meet our policies around product validation and fraud prevention:
- product undelivered;
- product/accessories missing; and
- wrong product/accessories delivered.
Returns, Cancellations & Refund Policy for Fashion and General Merchandise Customers –Maaxkart
Returns is a scheme provided by respective sellers under which the option of return & refund is offered to you by the sellers. All products listed under a particular category may not have the same returns policy.
1. Order Cancellations:
- Customers can cancel a complete order before it gets delivered for a Full Refund including Shipping fee . For non-prepaid orders, no refund is applicable.
- If the order consists of multiple shipments, customers can cancel one or more shipments for a partial refund + attributed shipping fee refund. Cancelling all shipments in an order is the same as complete order cancellation as in the above bullet point in this section. For non-prepaid orders, no refund is applicable.
- If the seller cancels complete or partial order, the customers will get full/partial refund + full/attributed shipping fee refund accordingly. For non-prepaid orders, no refund applicable.
- In case the customer is unable/refuses to take full/partial delivery of the shipment after 3 delivery attempts, the order will be fully/partially cancelled. The customer will get full/partial refund + full/attributed shipping fee refund. For non-prepaid orders, no refund applicable.
2. Returns:
The return policy is divided into two parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
a)Category, Return Window and Actions possible
Category | Returns Window, Actions Possible and Conditions (if any) |
---|---|
Lifestyle: Clothing, Footwear | 7 days full/partial returns from the date of delivery for any of the following reasons:
|
b)Returns pick-up & processing:
- The customer can return the complete order for any of the reasons mentioned above and will receive full refund + full shipping fees refund.
- In case the order consists of multiple shipments, the customer can return one or more shipments (partial order) and receive partial refund + attributed shipping fee refund.
- The customer can also return a part of any shipment and will receive partial refund + attributed shipping fee refund.
- Returns related to the same shipment will have to be created simultaneously at the same time.
- While returning the product/s, customers need to ensure that the correct product/s are returned with all the brand tags in place.
3. Refund:
- Once the return items have been picked-up then the refund for the items and shipping fee will be processed.